The Product
Is HydraBrush suitable for my cat or dog?
Yes. HydraBrush is designed to be suitable for both cats and dogs, regardless of their fur type. Its soft bristles gently remove loose hair without pulling or irritating the skin.
How does the built-in spray work?
Simply fill the small water reservoir integrated into the handle. By pressing the trigger while brushing, a fine mist is released to hydrate the coat and facilitate detangling.
Is brushing comfortable for my pet?
Yes. HydraBrush's soft bristles are designed to massage the skin rather than scratch it, making the experience enjoyable for most animals, even those that are sensitive or reluctant to conventional brushing.
How do I clean the brush after use?
Remove accumulated hair by hand after each use and rinse the brush head with clean water. Allow to dry before storing.
Order & Payment
Is payment secure?
Yes. All orders are processed via Shopify's secure payment system. We never have access to your bank details.
What payment methods do you accept?
Available payment methods are displayed directly when you place your order (credit cards and other options depending on your country).
Delivery
Is delivery really free?
Yes, delivery is free on all orders, with no minimum purchase.
How long does it take to receive my order?
Your order is shipped within 2 business days, then delivered in 11 business days on average. Find all the details on our Delivery page.
Returns & Guarantees
What happens if the product is not suitable for my pet?
As with any online purchase in the European Union, you have 14 days after receipt to change your mind and request a return, without justification. Consult our return policy for the procedure to follow.
How do I contact you in case of a problem?
Our team, based in Belgium, will respond directly to you at hydrab.contact@gmail.com. You can also use our contact form.